1. Overview

EKARYALAY ("we", "our", or "us") operates the portal https://ekaryalay.com providing digital public service facilitation, citizen assistance, constituency workflow management, and voter facilitation services across Madhya Pradesh. We are committed to protecting the personal privacy and data of every citizen, user, and public representative who interacts with our platform.

2. Information We Collect

We only collect data necessary to provide public assistance, citizen queries, and voter informational services:

• Contact Information: Phone number and name when voluntarily submitted for voter slip facilitation, citizen queries, or platform login.
• Voter Facilitation Data: Public electoral roll details (such as EPIC number, polling booth name, room number) accessed strictly for helping citizens locate their designated polling stations as per official Election Commission public guidelines.
• Technical Information: Standard server logs, IP address, device browser type, and authentication cookies required for session security.

3. How We Use the Information

The information collected is used strictly for:

• Delivering official digital voter slips (मतदाता पर्ची) and polling booth location guidance upon citizen request.
• Responding to citizen public service inquiries and grievance tickets.
• Operating role-based authorized staff workflows within constituencies.
• Ensuring portal security and preventing unauthorized access.

4. Data Sharing & Third Parties

We do NOT sell, rent, trade, or monetize personal information under any circumstances. Data is shared only with authorized telecom/API infrastructure partners (such as Meta Cloud WhatsApp API) strictly for the purpose of transmitting requested communications to the recipient's phone number.

5. WhatsApp Communications & Opt-Out Policy

Citizens receive transactional updates (such as voter guidance slips) via WhatsApp messaging. Recipients can opt out of automated messages at any time by replying "STOP" or contacting our support team.

6. Data Security

We implement industry-standard encryption (SSL/TLS 256-bit), access controls, and firewall defenses to safeguard user information against unauthorized alteration, disclosure, or destruction.

7. Contact Us